Embrace chaos and ambiguity to build world class software products

Products often mean you are embarking on a choppy, risky, longish journey. You are thinking about a customer problem from first principles, with no sight of when you will get anywhere close to a business model, revenues, customers and profits

Amit Ranjan

[Photo by Rune Haugseng on Unsplash]

My entrepreneurial journey began in 2003. I had just left a cushy, promising job as an MBA to jump into this new, exciting world of “starting a business”. The World Wide Web was exploding and the plan was to build an internet-based product for online users globally. I use the word “business” and not “startups”, since back then, people in India were largely oblivious to the word “startup”. They understood the word “business”, which for many middle class Indians came with a fair bit of negative connotations.

For me, this was a bit of a wild, impetuous decision and while I was mentally prepared to rough it out, something that I hadn't anticipated and which caught me totally unawares was this services versus products debate, especially from an Indian standpoint.

Products often mean you are embarking on a choppy, risky, longish journey. You are thinking about a customer problem from first principles, with no sight of when you will get anywhere close to a business model, revenues, customers and profits.

Right from the start, this led us to face distrusting questions everywhere—while looking for an office in Delhi, hiring our early employees, or contracting vendors for deliveries. Most people wanted to work with “reliable” and “stable” companies. For much of our initial startup journey, factors that inherently characterise product companies continued to dog us. There was team resistance to frequently changing product roadmaps, employee turmoil and exits due to pivoting business plans. There were whispers of “Oh! The founders are perpetually confused” during watercooler conversations.

SlideShare had offices in New Delhi and San Francisco. We had laboured to ensure that both offices should be on an equal footing in terms of relative impact and responsibility. But to our surprise, these dysfunctional issues seemed to crop up largely in the Delhi office. On the whole, we were fortunate to pull off the company, but that decade-long experience taught us that while startups in general are tough, product startups in India are brutal and punishing—possibly a reflection of the ecosystem’s concomitant maturity levels.

Almost a decade later (in 2015), I was exiting SlideShare/LinkedIn and in a somewhat accidental turn of events, I found myself in the midst of another equally challenging “product situation”. The Government of India (ministry of electronics and IT) offered me the role of an architect in a key national digital infrastructure project. The task for me was to lead a team that would first architect and nucleate a “product” and then build out a public-private ecosystem around it.

It was my first brush with how the government works. A few weeks into the role it became clear to me that while governments as a system were very well geared towards managing “projects and solutions”, they were very new to “products”. It was as if this word (and what it represented) had previously not existed in their lexicon.

One incident comes to mind as a case in point: I had moved an internal office recruitment file for approval by HR with a suggested team structure. One of the most important positions had been marked as the “product manager”. The HR department was perplexed. They called me to explain what this role meant. To me, it seemed as if they were encountering this term for the first time! It took me many days of sustained awareness building to get them up to speed with “products”, “product management”, etc.

These personal anecdotes may appear as random data-points, but at a deep level, they are manifestations of an imbalance in the Indian software industry, which is dominated by IT services and outsourcing, and lags significantly behind when it comes to software products and platforms.

The ministry of electronics and IT has recently launched the country’s first ever National Policy on Software Products (#NPSP). Its rollout marks a watershed moment and should serve as a trigger to correct that imbalance.

Let’s raise a toast to the emergence of India as a “product nation”.

Amit Ranjan

With Team Founding Fuel

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About the author

Amit Ranjan
Amit Ranjan

Architect for the National Digital Locker Project

Ministry of Electronics and IT

Amit Ranjan is co-founder of SlideShare (www.slideshare.net), the world's largest professional content sharing community. SlideShare is like ‘Wikipedia for Professionals’—its mission is to empower the world’s professionals through knowledge-centric content. SlideShare was acquired by LinkedIn in 2012.

After exiting SlideShare in 2014, Amit joined the Digital India Program run by the National eGovernance Division, Ministry of Electronics and IT, Government of India. He is the Architect for the National Digital Locker Project (https://digilocker.gov.in/). A key initiative under Digital India, this project is part of #IndiaStack (http://indiastack.org/) and aims to build a nationwide ecosystem for paperless governance by digitising citizen records and enabling digital usage of these records.

Amit is deeply involved in the Indian startup community as an advisor and mentor. He is a frequent speaker at technology conferences and startup events.

Prior to his entrepreneurial venture, Amit had a career in product marketing, sales and consumer research, having worked for PepsiCo, Asian Paints and Godrej. He holds an MBA from FMS, Delhi University and a Mechanical Engineering degree from NIT Jaipur.

LinkedIn profile: https://www.linkedin.com/in/amitranjanprofile/

Twitter profile: https://twitter.com/amitranjan

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