The job of a customer service executive is not just to solve a problem, but also to ensure that the problems don't repeat ever again

• Read Time : 3 mins

• Tags
• Design thinking
• FreshDesk
• Customer service
• books
• Disruptive technologies
• Advertising and marketing
• future of work
• software products

Products often mean you are embarking on a choppy, risky, longish journey. You are thinking about a customer problem from first principles, with no sight of when you will get anywhere close to a business model, revenues, customers and profits

• Read Time : 3 mins

• Tags
• policy
• software products
• Entrepreneurship
• Hiring for a start-up
• Talent Management
• NPSP

India’s new software products policy marks a watershed moment in its economic history. Can the nation make it count?

• Read Time : 8 mins
• 2 Comments

• Tags
• platforms
• policy
• NPSP
• India Stack
• National policy on software products
• National Health Stack
• software products