Want 'Make in India' to succeed? Improve the ease of doing business

In this extract from chapter 3 of his book, 'An Upstart in Government', Arun Maira says, the regulatory environment affects small enterprises the most. Every moment that the owners divert to dealing with government functionaries are moments taken away from the functioning of their enterprises

Arun Maira


My father had to start life all over again after the Partition of Pakistan from India in August 1947. He found himself on the wrong side of the border, in Lahore, where he had established a very successful manufacturing enterprise, and where he and his younger brothers and families lived in a large house in Model Town. He had to leave all that behind. He came across the border and worked as the General Manager of the Nawab of Rampur’s engineering company for a few years until he was allotted a small piece of land to start a factory in Govindpuri, in the Meerut district of Western UP.

His factory was amongst many other small factories, mostly owned by refugees like him, including one owned by his uncle, who too was a refugee, as our entire family was. There were no schools in Govindpuri, and I went to a boarding school in the hills, and later to St Stephen’s College in Delhi. I would come home for my holidays, and then I would see my father’s business progressing, slowly and with great difficulty.

Often he would go to the district headquarters in Meerut to meet government officials, and sometimes to the state capital in Lucknow, which was a long trip and kept him away from his factory for a few days. He had to wait for long durations of time to get appointments. When government officials, such as the factory inspector and the labour commissioner, visited Govindpuri, all factory owners and their managers would be in a tizzy. These officials had great powers to interfere with the factories’ operations, and often did. Getting government permissions and satisfying the demands of government officials took up much of my father’s time, when he desperately needed to get machines to run, train workers, and establish a sales network. When I was finishing college, mentally preparing

to sit for the civil service examinations, my father was very pleased. He would like to come and sit beside me on the other side of the table, he would laugh and say, where the officials sat while small business owners waited and worried outside their offices!

I did not join the government so my father could not get that satisfaction. I joined Tatas and was involved with the setting up of a very large green-field factory in Pune. Many permissions were required from many government departments for that factory too. However, they did not distract me or other senior managers. We were focused on the work of the factory, while some junior officers went to sort out matters with the government departments in Pune and Mumbai.

The small fellows

The business regulatory environment can have a great impact on the performance of business enterprises, especially manufacturing enterprises which have many more issues with land and buildings, pollution, and factory safety, than service enterprises do. The regulatory environment affects all enterprises, but it affects small enterprises most of all. Owners and managers of small enterprises are hands-on entrepreneurs with the skills necessary to run their operations. Every moment that the owners of small enterprises have to divert to dealing with government functionaries are moments taken away from the functioning of their enterprises. Thus,the performance of their enterprise suffers and their growth is affected. Owners of small enterprises have no one to whom they can delegate the dealings with government officials. In fact, even petty government officials expect to be waited on by the owners of these enterprises, whereas they hardly expect to meet top executives of the large companies, as I found during my many years in running large factories.

The World Bank would like all governments to pay attention to the quality of the business regulatory environment in their countries because it affects the growth of enterprises and the creation of jobs. Therefore, the World Bank publishes an annual ranking of the ease (or difficulty) of doing business in all countries. India has consistently been ranked among the worst performers amongst all countries. In 2014, India was ranked 142nd out of 189 countries. The Narendra Modi government has correctly chosen improvement of the ease of doing business as the principal thrust of its ‘Make in India’ strategy.

When I joined the Planning Commission in July 2009, the prime minister asked me to concentrate on finding ways to make the manufacturing sector grow faster. In my first month in the Planning Commission, I was invited by the Secretary of Micro, Small, and Medium Enterprises (MSME), to a meeting the minister of MSME had called with associations of MSMEs from around the country. There are hundreds of these associations. The secretary had invited the leaders of about two dozen of the largest associations and they had listed their myriad problems for the minister. They said they had been pleading for the resolution of these problems, year after year, with very little effect.

The minister said the prime minister was very keen to resolve the issues of MSMEs because he appreciated that they were the backbone of the manufacturing sector. The prime minister had agreed to meet the associations for half an hour in the following week. The problem the minister was having with the associations, which he asked me to help him resolve, was that the prime minister could meet only six representatives, along with the minister and the secretary. Who should these six be? And what would they say in the brief time they had with the prime minister that would be the fairest representation of the myriad issues of the MSMEs around the country?

It became very clear that a systematic process was required to analyse the principal constraints of the MSMEs, and also a better process for resolving them since previous efforts had not produced results. The prime minister agreed to set up a high level task force led by his Principal Secretary, of which I would be a member, and the Secretary MSME its secretary. We would engage with the associations, and with the many government organizations that MSMEs have to deal with, and collaboratively get to the key issues and find solutions for them. This work, which took almost a year to complete, gave me insights into the challenges MSMEs face and also the difficulties in resolving many of them.

A fundamental problem in resolving the constraints of MSMEs was that they did not have any high level forum in which their issues could get attention. Whenever the government wants to consult with industry, a dozen of the largest industrialists will be invited by the prime minister, finance minister, or industry minister: the likes of Mr Ratan Tata, Mr Mukesh Ambani, and Mr Kumar Mangalam Birla. Their views of what industry’s constraints are will be heard, and should be because they have crores of rupees invested and can invest crores more. Or the large associations are invited—CII, Federation of Indian Chambers of Commerce and Industry (FICCI), and Assocham. Then their presidents, who are invariably CEOs of large companies, represent them.

The voices of the little fellows are hardly ever heard. Their problems are not the same as the big boys’ problems. Some principal problems MSMEs face, which we learned in the prime minister’s task force’s consultations with them, are: obtaining finance at low cost, and the harassment of dealing with government functionaries and inspectors.

[More on This: Read an extract from chapter 7 of the book, on three scenarios of India's future trajectory.]

[The above excerpts from 'An Upstart in Government: Journeys of Change and Learnings' by Arun Maira have been reprinted with the permission of Rupa Publications India.]

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About the author

Arun Maira
Arun Maira

Former Chairman, BCG India &

Member, Planning Commission

Former Member, Planning Commission of India
Former Chairman, Boston Consulting Group, India
Chairman, HelpAge International

Any discussion on policy, the future of India, and indeed the world, is enriched with Arun Maira’s views, and not just because he was a member of the Planning Commission of India for five years till June 2014. Arun is one of those rare people who have held leadership positions in both, the private as well as the public sector, bringing a unique perspective on how civil society, the government, and the private sector can work more closely to improve the world for everyone. He has led three rounds of participative and comprehensive scenario building for the future of India: in 1999 (with the Confederation of Indian Industry), 2005 (with the World Economic Forum), and 2011 (with the Planning Commission).

In his career spanning five decades, Arun has led several organisations, including the Boston Consulting Group in India, where he was chairman for eight years till 2008. He was also the chairman of Axis Bank Foundation and Save the Children, India. He was a board member of the India Brand Equity Foundation, the Indian Institute of Corporate Affairs, and the UN Global Compact, and WWF India.

In the early part of his career, he spent 25 years in the Tata group at various important positions. He was also a member of the Board of Tata Motors (then called TELCO). After leaving the Tatas, Arun joined Arthur D Little Inc (ADL), the international management consultancy, in the US, where he advised companies across sectors and geographies on their growth strategies and handling transformational change.

Recognising his astute understanding of both macro as well as micro policy issues, Arun has been involved in several government committees and organisations, including the National Innovation Council. He has been on the board of several companies as well as educational institutions and has chaired several national committees of the Confederation of Indian Industries.

In 2009, Arun was appointed as a member of the Planning Commission (now replaced by the NITI Aayog), which is led by the Prime Minister of India. At this minister-level position, he led the development of strategies for the country on issues relating to industrialisation and urbanisation. He also advised the Commission on its future role.

With his vast experience and expertise, Arun is indeed a thought leader. He is invited to speak at various forums and has written several books that capture his insights.

His most recent book, A Billion Fireflies: Critical Conversations to Shape a New Post-Pandemic World and Transforming Systems: Why the World Needs a New Ethical Toolkit before that, talk about how systemic problems of social inequality and environmental unsustainability are becoming intolerable. Prevalent precepts of good business management and best practices in government as well as civil society organisations are failing the needs of humanity. This calls for a whole new toolkit founded on systems thinking, ethical reasoning and deep listening. And that civil society, government and private companies need to work together to encourage a variety of local systems solutions for deep-rooted issues that impact different communities differently.

His previous books include An Upstart in Government: Journeys of Change and Learning (2016); Redesigning the Aeroplane While Flying: Reforming Institutions (2014)Remaking India: One Country, One DestinyTransforming Capitalism: Improving the World for EveryoneShaping the Future: Aspirational Leadership in India and Beyond; and Listening for Well-Being: Conversations with People Not Like Us (2017).

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