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We need new frameworks and approaches to re-think strategy and how it should be formulated and taught in this new age. That’s what I learnt from my recent personal learning journey.
The job of a customer service executive is not just to solve a problem, but also to ensure that the problems don't repeat ever again
The best books of 2019 (so far) on finding people with unique strengths, coaching, productive meetings, and bad bosses
Products often mean you are embarking on a choppy, risky, longish journey. You are thinking about a customer problem from first principles, with no sight of when you will get anywhere close to a business model, revenues, customers and profits
Entrepreneurs operate in an environment where consumers want the best a capitalist society can offer, but insist on protectionism of the kind only a socialist system confers
India’s new software products policy marks a watershed moment in its economic history. Can the nation make it count?
In “digital transformation”, transformation comes before technology. And the process begins with looking inside at your strengths and aligning them to the transformation process
It makes more economic sense for business to be good in the longer run
Unlike some of his peers, Azim Premji has shown the ability to walk away from the company that he built and not portray himself as indispensable
A compelling alternative approach for regulators is to build ‘data democracy’—give users ownership of their own data and allow them share or un-share it with tech aggregators based on the quality of service they get
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