This Week in Disruptive Tech | December 3, 2020: A roundup of news and perspectives on how technology is shaping the future, here in India and across the world

• Read Time : 5 mins

• Tags
• Slack
• Zoom
• Jio Meet
• disruptive imitation
• COVID-19
• Salesforce
• Microsoft Teams
• Timnit Gebru

To build an Indian software product company from Chennai is tough. Freshdesk did it. And it is now taking the fight to its US rival Zendesk.

• Read Time : 11 mins

• Tags
• SaaS
• Girish Mathrubootham
• Zoho
• Salesforce
• Customer service
• United Airways
• Zendesk
• Freshdesk