A new set of winners and losers are poised to emerge from the ashes of the pandemic. And a wall of foreign capital is pouring in to fund a slew of digital startups. A peek into what 2021 portends

• Read Time : 16 mins

• Tags
• digital payments
• SaaS
• Super app
• formalisation of economy
• Covid-19
• NBU apps
• kiranas
• Digital Economy
• Disruption
• regulating technology
• The Great Reset
• Startup
• Entrepreneurship
• China
• Capital
• trendspotting

To build an Indian software product company from Chennai is tough. Freshdesk did it. And it is now taking the fight to its US rival Zendesk.

• Read Time : 11 mins

• Tags
• SaaS
• Girish Mathrubootham
• Zoho
• Salesforce
• Customer service
• United Airways
• Zendesk
• Freshdesk