The power of eight employee experiences
And take a one question diagnostic on how you fare in delivering them
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The Changing Face of Competition that can Knock You Down
New age competition is hydra-headed, indirect and invisible. The best way to tame it: be obsessed about your customers
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Reputation Management: What to Do When Your Brand Is Hit by a Scandal
As Mattel and Airbnb's Brian Chesky showed, an unconditional apology and self-penalization work
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